Effective Date: August 1, 2024

Ignite Preventive Health ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

Personal Information: Name, email address, phone number, billing details, and mailing address

Health-Related Information: Information voluntarily provided related to your health history, lifestyle, or wellness goals

Payment Information: Processed securely through third-party providers (e.g., Stripe, Kajabi). We do not store credit card details

Website Usage Data: IP address, browser type, cookies, and analytics data

2. How We Use Your Information

We use your information to:

Provide and personalize coaching services and educational content

Schedule appointments and process payments

Communicate with you, including sending updates and marketing emails (with your consent)

Improve website functionality and user experience

Comply with legal and regulatory requirements

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual obligations, by contacting us at [email protected].

4. Confidentiality and Data Protection

We take reasonable steps to protect your personal information, including:

Secure digital storage systems with password protection and encryption

Limiting access to authorized personnel only

Using reputable third-party platforms with appropriate security measures

While we follow industry best practices for safeguarding personal information, no method of transmission or storage is completely secure.

5. Storage and International Data Transfers

Your personal information may be stored or processed outside of Canada, including in the United States.

By using our services, you acknowledge that your information may be subject to the laws of other jurisdictions, including access by foreign governments, courts, or law enforcement.

6. Your Rights

You have the right to:

Request access to your personal information

Request corrections to inaccurate information

Withdraw consent for certain uses

Request deletion of your information, where applicable

To exercise these rights, contact us at [email protected].

7. Third-Party Services

We may use third-party service providers (such as payment processors, scheduling platforms, and course platforms) to operate our business.

These providers have their own privacy policies, and we encourage you to review them.

8. Cookies and Tracking

We use cookies and similar technologies to:

Improve website functionality

Analyze website traffic

Enhance user experience

You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

Where applicable, health-related records may be retained in accordance with professional regulatory requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website.

11. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Ignite Preventive Health
Email: [email protected]
Phone: +1 (250) 409-4944

By using this website and our services, you acknowledge that you have read and understood this Privacy Policy.